I-Deal Technology is an innovative, highly experienced network integrator and service provider based in Northern Region, Penang. As a market leader in our field, ID provides and offers a full range of IT Infrastructure services, from design, planning to execute – Technological consulting, assistant in project establishment and customization, and ongoing maintenance operation supports. ID held specialization in integrated Unified Voice & Data Communication, Network Security, and Wireless Mobility in the field of cloud-computing to enhance business communications, business efficiency, and lower operating costs.
As a recognized Cisco Partner, ID has the ability to anticipate and understand the challenges facing our customers in these days. We can provide you with a proven level of technical expertise and an exceptional level of customer services, unrivalled by far in the IP network industry.
As a testament to our reputation, ID is one of prominent Cisco Partners that consists of professional certified support team and consultants. They are, Cisco Certified Internetwork Expertise (CCIE), Cisco Certified Network Professional (CCNP), Cisco Certified Voice Professional (CCVP), Cisco Certified Network Associate (CCNA), Cisco Certified Security Professional (CCSP), Cisco Certified Design Associate (CCDA), and Cisco Sales Expert (CSE) in Northern Region, Malaysia. During the first quarter of 2008, ID is recognized by Cisco as one of the youngest emerging IP Infrastructure Company in Northern Region.
I-Deal Technology holds advanced specializations in:-
- IP Networking
- Unified Voice & Data Communications : IP Telephony, IP Video
- Mobility Solutions : Wireless
- Security : Network security, Network Management and Optimization
As one of the key proponents behind the phenomenal trend of services or networks convergence, ID strives to create value with IT trends transformed to operators and enterprises with inspiring innovations and cutting-edge technologies. Always with customers' need in mind, ID becomes distinctive and promising delivering premier solutions and services to place you in the best position to embrace and benefit from the convergence of Transformation.
Professional System Engineer
Work Location : Penang, Selangor
Job Descriptions:
Collaborate with the Professional Services team and share best practices in order to assist customers through on-site support and consulting services including:
- Project planning and management for tasks of moderate to high complexity
- Installation and configuration of hardware and software products
- Implementation of backup and restore, disaster recovery, storage consolidation, data protection, storage performance, etc
- Customer support including troubleshooting and problem resolution
- Communication with clients and management.
- Ensures adherence to global standards, policies and Service Level Agreements (SLA).
Qualifications:
- Strong verbal and written communications skills are essential and are utilized in communicating with team members, systems administrators and managers.
- Ability to work collaboratively with other engineers and managers in a team environment to share best practices and meet aggressive goals, and meet high quality standards.
- Ability to work well with customers' technical representatives under a variety of circumstances to best understand and meet customer expectations.
- Candidates with any of the following experience are preferred:
- Windows: good knowledge of Windows, and NTFS security concepts.
- Unix: good knowledge of Linux, UNIX (HP/AIX/Solaris) and administration concepts including disk and network administration, NFS and NIS/NIS+ administration
- Networking: basic knowledge of Ethernet, IP, DNS and NIS associated daemons, network architectures including hubs, repeaters, bridges, routers, and switches.
- Storage: knowledge of storage administration and the concepts of file systems, disk partitions, mounts, quotas, mirroring and sizing, NAS, DAS, SAN
- Data protection: knowledge of backup administration and disaster recovery
Experience:
- 2 years or more in open system storage and data protection
- Implementation and administration experience of one or more of the following products: Symantec NetBackup, Backup Exec, EMC Legato
- NetWorker, CommVault, NetApp, HDS AMS, IBM DS-Series, HP MSA/EVA,
- Symantec Enterprise Vault, and EMC Data Domain.
- Good understanding of various common applications and databases like Oracle, Microsoft SQL, Exchange, SharePoint, Lotus Notes, etc.
- MCSE or other System Certifications are a plus.
- Preferably experience in setting up highly available storage and backup environments and disaster recovery
- Demonstrated ability to have completed multiple, moderately complex technical tasks.
